Zane Cooper

Chief Technology Officer and
Director of Computing & Information Services

(510) 642-4436 (voice), (510) 642-5307 (FAX)
 

Career Highlights and Approach:

- A record of innovation, accomplishment, and experience in a leadership role at a research university: a recognized innovator on the Berkeley campus, with demonstrated success in establishing collaborative relationships with other departments, universities, and technology partners; the first enterprise portal developed and deployed at UCB, a completely renovated datacenter and supporting high-speed network utilizing high-availability technologies

- An open, collaborative management style, with a keen understanding of the importance of developing employee skills and building their careers: a strong facilitator, fostering enablement of employees to develop and create their own solutions, with a keen interest in employee professional development -- training always a factor in project planning and deployment

- Direct responsibility for budget, operation, and strategic planning of a complex IT organization and data center: successful transformation into an enterprise-class datacenter, providing a robust, trusted, reliable, and innovative multi-platform environment and a diverse array of services and high-availability (99.98% uptime)

- Excellent communications and organizational skills: ability to clearly articulate trends, concepts, and tradeoffs, and translate business needs into functional requirements and tasks

- Successful application of best practices in project management: managing an active portfolio of approximately 50 projects, many of which are complex, interdepartmental in nature, and span multiple years

- A passion for striving for excellence in customer service: implementation of best practices and service level agreements have improved customer satisfaction while effectively managing expectations